Returns and Exchanges

Everything is handmade to order with lots of love, so we do our best to make sure it’s a piece you can rock for years to come! But, worse comes to worse, we’ve got a plan.

If​ ​the​ ​item​ ​is​ ​damaged,​ ​a​ ​replacement​ ​will​ ​be​ ​sent, no cost to you!​ ​If​ ​the​ ​item​ ​does​ ​not​ ​fit​ ​as​ ​imagined, ​or​ ​just doesn’t​ ​fit​ ​your​ ​style,​ you have 14 days to send it back in the condition it arrvied in (ie with all the tags etc, but feel free to keep the stickers :) ) Just send us an email at:

tessa.ivy.berlin@gmail.com and we'll get that process started for you! 

Anything custom made per your measurements cannot be returned, but if it doesn't fit we're happy to do alterations to make sure you get the outfit you've always dreamed of!

Please note all products that are worn without underwear (panties, bodysuits, Susi crops, bikinis, or items with underboob cutouts) are not able to be returned due to their hygenic nature, but we are of course able to adjust the fit if the item if it doesn't fit as imagined!

Need help? Just shoot us a message! We’re there for you, bb.